Shipping & returns

Every product is made to order, every cover is hand sewn, all from our Devon factory. - Putnams

Shipping & returns FAQ's

We are open Monday to Friday (excluding bank holidays) so orders can only be dispatched on these days. We make orders by hand once we have them, this means that they do not always leave us immediately. If you are in a hurry we suggest you use the next day service if available.

Standard delivery orders are sent using Royal Mail 2nd Class (our standard delivery) and will arrive in 2 - 5 working days (including Saturday) from dispatch.

Next Working day deliveries will arrive on the next working day for orders placed before 12 midday.

Orders with a next working day delivery option placed after 12 midday on Friday will be dispatched on Monday and be delivered on Tuesday.

Next working day orders placed after 12 midday on Thursday will be dispatched on Friday and will be delivered on Monday.

We hope you are happy with your purchase. If you are not, simply return the product to us within 14 days of receipt in its original packaging and un-used condition and we will refund you the price of the goods only to the original payment method used.

Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us.

Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office, please note this is different from a standard receipt. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.

Please note that our sleep spray and sleep oil are not eligible for returning due to hygiene reasons.

Returns should be sent to:
Putnam Health Co Ltd, Eastern Wood Road, Langage Ind Est, Plymouth, Devon, PL7 5ET

During bank holidays we are closed, so delivery of both standard and next working day orders will be delayed.

Next working day delivery on orders placed on the last working day (if ordered before 12 noon) before a bank holiday will arrive on the next working day. Orders placed after 12 noon on the last working day before a bank holiday will be sent out when we re-open on a next working day delivery service.

Standard orders placed on the last working day before a bank holiday will be sent out as usual with Royal Mail, but there may be a delay in dispatch.

Royal Mail 2nd Class deliveries are made on any day excluding Sunday. Next working day deliveries are Monday to Friday only.

We only deliver to residential addresses outside of the UK.

Please see pricing and estimated delivery times at checkout. If you would like to arrange your own collection please contact us before you order. We deliver to most countries in Europe, please contact us for additional information and prices if your country is not shown.

Please note that as of 2021 there may be unpaid taxes/duty's on parcels leaving the UK, payable at delivery location.

You are required to notify us of any damage to the product within three days of the receipt of the product. Claims that are reported after this point will not be accepted.

Notify Putnams of any damaged or faulty products by emailing or calling us within three days of receipt of goods. Please include as much information as possible, including any relevant images of the fault.

Where possible we will endeavor to repair or replace faulty goods, dependent on the degree of damage and stock availability. You will not be recharged for re delivery of this product.

We do not offer a returns or collection service in situations where items have not been reported as faulty.

You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.

For bespoke or "cut to size" orders you can cancel the order as long as we have not started manufacturing it. 

Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons.

Posture chairs, country seats and writing slopes should not be used longer than this guarantee period unless serviced by a Putnams trained product technician. For this reason you take your own risks using these products (posture chairs, country seats and writing slopes) outside of the guarantee without a full service. We cannot be held liable for any damages.

As well as your order being individually packaged by hand in our smart packaging. Items are sent in envelopes, sealed mailing bags or boxes depending on the size of your order. Some orders may be wrapped in protective foam to protect items during transit.

For orders sent via Royal Mail, please use the special instructions to leave notes for courier. Orders sent using the next working day service must be signed for and a card will be left to rearrange delivery.

If you have particular delivery requirements please contact us and we will do our best to accommodate you. If you require specialist delivery services additional fees may apply. 

If you have any queries regarding your order or delivery, please contact us on 01752 345678 or email us at

Contact us

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