Shipping within the UK:
We offer free UK standard shipping on all of our standard sized items. Standard shipping (Royal Mail 2nd Class) is normally 48 hours if ordered before 2pm however, due to Covid please allow 3-5 days to receive your item.
Heavy and large items* are shipped at a cost of £10. *These items are the kneeling chairs, mattress tilters, the 36" and wider width bed wedge and full mattresses.
Express shipping options:
Next working day shipping, ordered before 12 noon for standard items is £8.
Next Working day deliveries will arrive next working day for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday to be delivered on Tuesday. Next day orders placed after 12 midday on Thursday will be dispatched on Friday and will arrive on Monday. Next day deliveries are Monday to Friday only.
There is no guaranteed next working day shipping for heavy or large items.
During UK bank holidays we are closed, so both; standard and next day orders will be delayed. Next day orders placed on the last working day before a bank holiday (if ordered before 12 noon) will arrive on the next working day. If they are placed after 12 noon on the last working day the order will be sent out when we re-open on a next day service to arrive the day after. Standard orders placed on the last working day will be sent out as usual but may be delayed due to the bank holiday service.
Shipping outside the UK:
Please see pricing and estimated delivery times at checkout. If you would like to arrange your own collection please contact us before you order. Please contact us for additional information and prices if your country is not shown at checkout.
Please note that as of 2021 there may be unpaid taxes/duty's on parcels leaving the UK, payable at delivery location.
Putnams offers a 14-day trial guarantee. If you don’t find comfort then simply return your product in its original packaging and un-used and we will refund you the price of the goods. Refunds are made using the same method originally used by you to pay for your purchase unless agreed otherwise.
Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing (including external purple piped packaging bags) or we reserve the right to take off £5 from the order.
Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office, please note this is different from a standard receipt. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us.
We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
Returns should be sent to: Putnam Health Co Ltd, Eastern Wood Road, Langage Ind Est, Plymouth, Devon, PL7 5ET
Your Right to Cancel:
You have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.
You are required to notify us of any damage to the product within three days of the receipt of the product. Claims that are reported after this point will not be accepted. Notify Putnams of any damaged or faulty products by emailing or calling us. Please include as much information as possible, including any relevant images of the fault.
Where possible we will endeavour to repair or replace faulty goods, dependent on the degree of damage and stock availability. You will not be recharged for re-delivery of this product. We do not offer returns or collection service in situations where items have not been reported as faulty.
How carefully are items packed?
All items are individually packaged by hand in our smart packaging. Items are sent in envelopes, sealed mailing bags or boxes depending on the size of your order. Some orders may be wrapped in protective foam to protect items during transit.
My order arrived damaged what shall I do?
Please do not accept any goods damaged in transport. Notify us immediately and we will arrange for a replacement to be sent out at no extra cost. Unfortunately, if you accept them then we cannot be liable for any additional costs you may incur.
What happens if I'm not in when my order is delivered?
For orders sent via Royal Mail 1st Class please use special instructions to leave notes for courier. Orders sent using the next day service must be signed for and a card will be left to rearrange delivery.
Special delivery instructions
If you have any special instructions for delivery, please include them in the 'special instructions' box at checkout.
I have a query regarding my order?
If you have any queries regarding your order or delivery, please contact us on 01752 345678, email us at firstname.lastname@example.org or visit our Contact Us page for more information.
What couriers do Putnams use?
We use a combination of couriers based on the parcels weight, size and destination. Most parcels leave us via Royal mail, DHL and DPD.